Order Help
For online order questions, include your order number, name, item details, and whether the order is for shipping, pickup, courier delivery, embroidery, or group fulfillment.
Customer Service
Contact & Help
Need help with an online order, store pickup, shipping, courier delivery, embroidery, group uniforms, returns, exchanges, gift cards, or product questions? Use this page to contact The Scrub Shoppe and MadCity Scrubs with the right information so our team can help faster.
Quick help tip:
For the fastest response, include your order number, full name, phone number, email address, item details,
and photos when helpful. For logo files or artwork, email the file directly to
help@thescrubshoppe.com.
Contact Form
Send Us a Message
Use the form below for general questions, order help, product questions, store pickup, shipping, courier delivery, returns, exchanges, embroidery, group orders, or gift card questions.
How We Can Help
Common Customer Service Topics
Use the topic that best matches your question so our team can route your message correctly.
Shipping & Pickup
For USPS Priority Mail shipping, local pickup, or Owensboro Health courier delivery questions, include your order number and selected fulfillment method.
Returns & Exchanges
For return or exchange questions, include your order number, purchase date, item condition, tags, and photos when helpful.
Embroidery & Logos
For embroidery questions, include the garment, name, credentials, department, thread color, logo details, and any placement instructions.
Group Uniforms
For group orders or uniform programs, include the organization name, number of participants, deadline, logo needs, apparel type, and preferred fulfillment method.
Gift Cards & Store Credit
For gift card or store credit questions, include the gift card number, credit code, order number, customer name, or purchase details when available.
Store Locations
Visit or Call a Store
Our retail stores can help with scrubs, sizing, product questions, store pickup, gift cards, embroidery questions, group uniforms, and in-store purchases.
Owensboro, Kentucky
The Scrub Shoppe
Scrubs, medical accessories, gifts, embroidery, custom apparel, store pickup, and customer service.
Madisonville, Kentucky
MadCity Scrubs
Scrubs, medical accessories, gifts, store pickup, local customer service, and uniform support.
Store hours note:
Store hours, holiday hours, event hours, and staffing may vary. Calling ahead is recommended for specific
product availability, pickup timing, embroidery questions, or urgent needs.
Response Expectations
How We Review Customer Messages
We work to respond as quickly as possible. Some requests take additional review because they involve order history, inventory, supplier stock, embroidery details, courier eligibility, return condition, or management approval.
Order Questions
Online order questions may require review of payment status, order details, fulfillment method, inventory, pickup location, courier eligibility, or shipping information.
Return or Exchange Review
Return and exchange questions may require item condition review, order date, tags, photos, original purchase details, and policy eligibility.
Embroidery & Logo Review
Embroidery questions may require artwork review, digitizing review, thread color confirmation, placement review, spelling confirmation, or proof approval.
Group Program Review
Group uniform questions may require employer approval, product selection, logo approval, payroll deduction rules, voucher information, order windows, or fulfillment planning.
Do not submit sensitive information:
Please do not submit patient information, medical records, Social Security numbers, full payment card numbers,
or other unnecessary sensitive information through the contact form, email, checkout notes, or order messages.
Helpful Links
Find the Right Policy or Resource
These pages answer many common customer service questions before you contact us.
Returns & Exchanges
Review eligibility, item condition rules, exchange options, store credit, custom item limits, and return review.
View Returns & Exchanges →Shipping & Pickup
Review USPS Priority Mail shipping, free store pickup, and free courier delivery for eligible Owensboro Health teammates.
View Shipping & Pickup →Customization & Embroidery
Review name embroidery, logo embroidery, thread colors, artwork requirements, proofing, and custom item limits.
View Custom Apparel Policy →Gift Cards & Store Credit
Review gift card use, older gift card verification, store credit, lost cards, and promotional credit rules.
View Gift Card Policy →Group Orders & Uniform Programs
Review private uniform stores, group order windows, payroll deduction, vouchers, approved items, and deadlines.
View Group Order Policy →Size Charts
Review sizing guidance for scrubs, lab coats, compression socks, women’s, men’s, and unisex apparel.
View Size Charts →FAQ
Contact & Help FAQ
What email should I use for website help?
Email help@thescrubshoppe.com for online order help, logo files, artwork, order questions, product questions, returns, exchanges, store credit, or general website support.
What should I include when asking about an order?
Include your order number, full name, email address, phone number, item details, selected fulfillment method, and any photos that may help us review the issue.
Can I attach files to the contact form?
Shopify contact forms do not attach files. For logo files, artwork, screenshots, defect photos, or damaged package photos, email them to help@thescrubshoppe.com.
Who should I contact for embroidery questions?
Use the contact form or email help@thescrubshoppe.com. Include the garment, logo, name, credentials, thread color, placement, and any deadline information.
Can I call the stores directly?
Yes. Call The Scrub Shoppe in Owensboro at (270) 683-3333 or MadCity Scrubs in Madisonville at (270) 821-0662.
What if I need help with an Owensboro Health courier order?
Include your order number, full name, Owensboro Health location, department, unit or work area, and contact information so we can review courier delivery details.
Can I ask about group uniforms through this page?
Yes. Include your organization name, estimated number of participants, apparel needs, logo requirements, deadline, and preferred fulfillment method.
What information should I avoid sending?
Do not send patient information, medical records, Social Security numbers, full payment card numbers, or other unnecessary sensitive information.