Contact Us
How Can We Help?
Reach out for product questions, sizing help, order support, group uniform programs, embroidery questions, or store information.
Account Details
Track your last order, view all orders, manage your addresses, or sign in to your customer account.
Contact The Scrub Shoppe
Our team can help with scrub sizing, brand comparisons, store inventory questions, online orders, uniform programs, and local pickup questions.
- Need help choosing a scrub brand or size?
- Have a question about an online order?
- Looking for group uniforms or embroidery?
- Want to check store availability before visiting?
Send Us a Message
Fill out the form below and we’ll route your question to the right person.
Visit Our Stores
Store Locations
Shop in person for fit help, brand comparisons, local inventory, and professional uniform support.
The Scrub Shoppe
5010 Wildcat Way, Owensboro, KY 42303
Visit our store:
- Mon - Fri: 10AM - 6PM
- Sat: 9AM - 2PM
- Sun: Closed
MadCity Scrubs
200 E. Arch Street, Madisonville, KY 42431
Visit our store:
- Mon - Fri: 9AM - 5PM
- Sat: Closed
- Sun: Closed
Quick Help
Common Questions
When will my order be delivered?
We aim to dispatch every order the same day or next business day whenever possible. Once your order has been handed off to the carrier, delivery time will vary based on the shipping service and carrier route.
You will receive an email with tracking information once your order ships. Delivery delays, missed scans, or carrier routing issues should be handled directly with the carrier using your tracking number.
Can I return or exchange my product?
New, unworn, unwashed items with original tags may be eligible for exchange within 14 days of purchase or delivery. Items must be free of odor, stains, damage, pet hair, and signs of use.
If an eligible item cannot be exchanged and needs to be returned, store credit will be issued back to the customer. Refunds to the original payment method are not the standard return resolution unless approved by management or required by law.
Custom, embroidered, altered, clearance, final sale, and hygiene-sensitive items may have limited or no return options.
What should I do if my order is wrong, missing, damaged, or defective?
Contact us as soon as possible with your order number and clear photos when helpful. Please keep the item, packaging, tags, packing slip, and any shipping materials until the issue is reviewed.
Wrong, missing, damaged, or defective item claims require staff review. Damage caused by wear, washing, drying, misuse, alterations, workplace exposure, or normal use may not qualify as a defect.
Customer may be responsible for return shipping unless the issue was caused by our error. Please contact us before mailing anything back.
Can I pick up in store to save on shipping?
Yes. Simply select your preferred store pickup location at checkout. We will email you when your order is ready for pickup.