Physical Gift Cards
Physical gift cards may be sold or issued in-store. Physical cards may be used in-store when active and may be usable online when the card code is active in our Shopify system.
Customer Service
Gift Cards & Store Credit
The Scrub Shoppe and MadCity Scrubs offer gift cards and store credit to make shopping easier online and in-store. This policy explains how gift cards, physical cards, digital gift cards, older store gift cards, promotional credits, and return-related store credit are handled.
Quick policy summary:
Gift cards and store credit may be used toward eligible purchases at The Scrub Shoppe and MadCity Scrubs.
Store credit may be issued when an eligible item cannot be exchanged and needs to be returned. Gift cards,
store credit, and promotional credits are not redeemable for cash unless required by law.
Gift Card Types
Physical Gift Cards, Digital Gift Cards & Store Credit
Gift cards and store credit may be issued in different forms depending on where and how the credit was created. The ability to use a card online depends on whether the card or code is active in our current Shopify system.
Digital Gift Cards
Digital gift cards may be delivered by email or code and can be used online when active. Customers are responsible for keeping digital gift card codes secure.
Store Credit
Store credit may be issued for eligible returns, exchanges, adjustments, customer service resolutions, promotional offers, or other approved situations.
Using Credit
Where Gift Cards & Store Credit Can Be Used
Gift cards and store credit are intended for purchases from The Scrub Shoppe and MadCity Scrubs. Some use may depend on how the credit was issued and whether it is active online, in-store, or both.
Online Use
Website Purchases
Gift cards, credit codes, or store credit may be used online when the code is active in our Shopify system and eligible for website checkout. Enter the gift card or credit code during checkout when prompted.
- Code must be active and valid
- Balance must be available
- Some older cards may require staff verification first
- Gift card or credit use may be subject to checkout limitations
In-Store Use
Retail Store Purchases
Gift cards and store credit may be used at our retail locations when the card, code, or customer credit can be verified by staff. Please bring the physical card or provide the active code at checkout.
The Scrub Shoppe
5010 Wildcat Way, Owensboro, KY 42303
(270) 683-3333
MadCity Scrubs
200 E. Arch Street, Madisonville, KY 42431
(270) 821-0662
Returns & Exchanges
Store Credit for Eligible Returns
Store credit may be issued when an eligible item cannot be exchanged and needs to be returned. This store credit may then be used toward a future eligible purchase.
Exchange First
When an item is eligible, our first goal is to help with an exchange. If the correct replacement item, size, color, or style is not available, store credit may be issued.
Store Credit Resolution
If an eligible item cannot be exchanged and needs to be returned, store credit will be issued back to the customer. Original payment refunds are not the standard return resolution unless approved by management or required by law.
Custom Item Limits
Custom, embroidered, personalized, altered, logoed, or decorated items are generally not eligible for standard exchange, return, or store credit unless there is a verified production error.
Related policy:
Store credit eligibility depends on the Returns & Exchanges Policy and item condition. Items must meet the
applicable return or exchange requirements before store credit can be issued.
Old Cards
Older or Pre-Shopify Gift Cards
Some physical gift cards may have been issued before our current Shopify system. Older cards may still have value, but they may require staff verification before they can be used online or converted into a current gift card or store credit format.
Balance Verification
Older physical gift cards may need to be reviewed by our team to verify the card number, original issue record, remaining balance, and whether the card has already been redeemed, converted, replaced, or adjusted.
- Bring the physical card when possible
- Provide the card number if available
- Allow staff time to verify the balance
- Some older cards may not work automatically online
Conversion to Current Credit
If an older card has a verified remaining balance, we may convert that balance into a current Shopify gift card, store credit, or another approved credit method so it can be used more easily going forward.
- Conversion requires balance verification
- Previously redeemed balances cannot be reissued
- Lost or unreadable cards may require additional review
- Converted credit may replace the older card balance
Restrictions
Gift Card & Store Credit Limitations
Gift cards and store credit are intended for merchandise and eligible purchases. Certain restrictions may apply depending on how the credit was issued, the type of credit, and applicable law.
No Cash Redemption
Gift cards, store credit, promotional credits, and credit codes are not redeemable for cash unless required by law.
Not a Credit or Debit Card
Gift cards and store credit are not bank cards, debit cards, credit cards, or reloadable payment accounts. They are intended for purchases from The Scrub Shoppe and MadCity Scrubs.
Cannot Always Be Combined
Gift cards, store credit, discounts, coupons, promotions, and special offers may not always be combinable depending on checkout rules, promotion terms, or system limitations.
Excluded Items or Fees
Certain purchases, services, fees, shipping charges, embroidery fees, custom work, or promotional items may be excluded from credit use depending on the situation.
Credit Has No Cash Change
If a purchase is less than the available balance, the remaining balance may stay on the gift card, code, or customer credit record when supported by the system.
Management Review
Unusual balance issues, damaged cards, disputed balances, suspected misuse, fraud concerns, or old card conversions may require management review.
Lost or Stolen
Lost, Stolen, Damaged or Misused Gift Cards
Customers are responsible for protecting physical gift cards, digital gift card codes, store credit codes, and related account access.
Lost Cards
Lost physical cards may not be replaceable unless we can verify the original purchase, remaining balance, ownership, and that the card has not already been used or replaced.
Stolen or Shared Codes
Digital gift card codes and store credit codes should be treated like cash. We may not be able to replace balances that were used by someone with access to the code.
Damaged Cards
If a physical card is damaged, unreadable, or missing important information, staff review may be required before any balance can be verified or transferred.
Protect your code:
Do not post, share, screenshot publicly, or forward digital gift card codes or store credit codes to anyone
you do not want using the balance.
Promotional Credit
Promotional Gift Cards, Bonus Credit & Special Offers
Promotional credits, bonus cards, giveaways, reward credits, event credits, or special offer credits may have additional terms that are different from purchased gift cards.
Promotion-Specific Rules
Promotional credits may have specific redemption windows, exclusions, minimum purchase requirements, event rules, location limits, or product restrictions.
Not Redeemable for Cash
Promotional credits are not redeemable for cash unless required by law and may not have the same rules as purchased gift cards.
May Not Be Replaced
Lost, expired, unused, or missed promotional credits may not be replaced, extended, transferred, or applied retroactively unless approved by management.
Cannot Always Be Combined
Promotional credits may not be combinable with other coupons, discounts, sale prices, employee discounts, group pricing, or special offers.
How It Works
Using a Gift Card or Store Credit
01
Find the Card or Code
Have the physical gift card, digital gift card code, store credit code, or customer credit information ready before checkout.
02
Use It at Checkout
For online orders, enter the active gift card or credit code at checkout. For in-store purchases, provide the card or code to a staff member.
03
Apply the Available Balance
The available balance may be applied toward eligible purchases. If the order total is higher than the available balance, another payment method may be needed for the remaining amount.
04
Keep the Remaining Balance
If a balance remains after purchase, it may stay on the original card, code, or customer credit record when supported by the system.
FAQ
Gift Cards & Store Credit FAQ
Can I use a gift card online?
Yes, when the gift card or code is active in our Shopify system and eligible for website checkout. Older physical cards may require staff verification before online use.
Can I use a gift card in-store?
Yes. Gift cards and store credit may be used at our retail locations when the card, code, or customer credit can be verified by staff.
What happens if I return an item that cannot be exchanged?
If an eligible item cannot be exchanged and needs to be returned, store credit will be issued back to the customer.
Can gift cards or store credit be cashed out?
Gift cards, store credit, promotional credits, and credit codes are not redeemable for cash unless required by law.
Can I replace a lost gift card?
Lost cards may not be replaceable unless we can verify the original purchase, remaining balance, ownership, and that the card has not already been used or replaced.
Can older gift cards still be used?
Older or pre-Shopify physical gift cards may require staff verification. If a remaining balance is verified, we may convert the balance into a current gift card, store credit, or approved credit method.
Can promotional credit be used anytime?
Promotional credits may have specific redemption windows, product restrictions, exclusions, or promotion terms. Promotional credit may not follow the same rules as purchased gift cards.
Can gift cards be used on embroidery or custom work?
Gift card or store credit use for embroidery, custom work, fees, shipping, or special services may depend on checkout rules, order type, and management review.
Need Help?
Questions about a gift card or store credit balance?
Contact our team with the gift card number, credit code, order number, customer name, or any purchase details that may help us verify the correct balance.