Accurate Information
Customers are responsible for providing accurate names, contact information, shipping addresses, billing information, order details, sizing choices, customization details, and artwork submissions.
Website Policy
Terms of Service
These Terms of Service explain the basic rules for using The Scrub Shoppe website, placing orders, purchasing products, using customer accounts, submitting artwork, requesting customization, and interacting with our online store.
Quick policy summary:
By using this website or placing an order, the customer agrees to follow these terms, provide accurate
information, respect our policies, and understand that order acceptance, fulfillment, availability,
pricing, promotions, customization, shipping, returns, and store credit are subject to review and approval.
Agreement
Use of This Website
This website is operated for customers shopping with The Scrub Shoppe and MadCity Scrubs. By visiting the website, browsing products, creating an account, submitting information, or placing an order, the customer agrees to use the website honestly, lawfully, and in accordance with these terms.
Proper Website Use
Customers may not misuse the website, interfere with its operation, submit fraudulent orders, abuse checkout systems, attempt unauthorized access, or use the site for illegal or harmful activity.
Policy Acceptance
Placing an order means the customer accepts the applicable policies for shipping, pickup, returns, exchanges, store credit, customization, embroidery, gift cards, promotions, and privacy.
Orders
Order Acceptance, Processing & Availability
Online order confirmation means the order was received. It does not always mean the order has been accepted, processed, fulfilled, customized, shipped, or made ready for pickup.
Order Review
We may review orders for accuracy, availability, payment status, fraud prevention, customization details, shipping information, pickup location, courier eligibility, and other fulfillment needs.
Inventory Changes
Inventory can change before an order is processed. If an item becomes unavailable, we may contact the customer about substitution, backorder, cancellation, store credit, or another appropriate solution.
Order Refusal or Cancellation
We reserve the right to refuse, cancel, hold, or modify an order when there is a payment issue, pricing error, stock issue, fraud concern, website error, policy violation, or inability to complete the order.
Special Orders
Special orders, group orders, uniform program orders, backordered items, and customized products may have additional limitations, timelines, and return restrictions.
Payment & Pricing
Prices, Payments, Discounts & Errors
We work to keep product information, pricing, discounts, shipping options, and checkout details accurate, but errors may occur. Clear pricing, typographical, technical, or checkout errors may be corrected.
Payment Authorization
Customers are responsible for using an authorized payment method and providing accurate billing information. Orders may be held, canceled, or reviewed if payment fails, appears suspicious, is disputed, or cannot be verified.
- Payment must be authorized
- Billing information must be accurate
- Suspicious orders may be reviewed
- Fraudulent or unauthorized orders may be canceled
Pricing & Promotion Errors
If a product, discount, shipping option, promotion, or checkout total appears incorrect because of an error, we may correct the error, cancel the order, contact the customer, or offer another appropriate resolution before fulfillment.
- Prices may change without notice
- Promotions may have exclusions
- Discounts may not always be combined
- Expired promotions may not be applied retroactively
Returns, Shipping & Custom Work
Other Store Policies Are Part of These Terms
The policies linked below are part of the overall shopping terms for this website. Customers should review the applicable policy before placing an order.
Returns & Exchanges
Eligible items may be exchanged within the stated return window. If an eligible item cannot be exchanged and needs to be returned, store credit will be issued back to the customer.
View Returns & Exchanges →Shipping & Pickup
Orders may be shipped by USPS Priority Mail, picked up for free at store locations, or delivered by free courier for eligible Owensboro Health teammates using approved delivery locations.
View Shipping & Pickup →Customization & Embroidery
Custom, embroidered, personalized, altered, logoed, or decorated items are generally not eligible for standard exchange, return, or store credit unless there is a verified production error.
View Customization Policy →Accounts & Communication
Customer Accounts, Email & Order Communication
Customers are responsible for keeping account information, email addresses, phone numbers, and shipping or pickup details accurate. We may use the information provided at checkout to communicate about the order.
Customer Accounts
Customers are responsible for maintaining the security of their account login, password, Shop Pay access, email account, and any device used to place or manage orders.
Email & Text Updates
Order confirmations, pickup notifications, shipping updates, courier questions, customization approvals, and support messages may be sent using the contact information provided by the customer.
Response Time
Delays in responding to artwork questions, proof approvals, delivery clarification, sizing questions, or order concerns may delay fulfillment or production.
Incorrect Contact Details
If contact information is incorrect or incomplete, order updates, pickup notifications, proof approvals, tracking details, or support messages may be delayed or missed.
Artwork & Intellectual Property
Submitted Logos, Artwork & Content
Customers may submit names, credentials, logos, artwork, business marks, school marks, organization logos, facility logos, or other content for customization. The customer is responsible for making sure they have the right to use anything they submit.
Customer-Submitted Artwork
By submitting artwork, the customer confirms they own it, have permission to use it, or are authorized to place it on the requested apparel or products.
- Customer is responsible for artwork rights
- Unauthorized logos may be refused
- Trademarked artwork may require approval
- Inappropriate or prohibited artwork may be declined
Our Website Content
Website text, page layouts, product information, images, graphics, designs, guide content, and other materials may not be copied, reused, republished, or misused without permission.
- Do not copy website content without permission
- Do not misuse store names, logos, or branding
- Do not claim our content as your own
- Do not use the website in a misleading way
Accuracy
Product Information, Images, Colors & Availability
We make reasonable efforts to keep website information accurate, but product details may change because of supplier updates, inventory changes, dye lots, screen settings, photography, lighting, technology, or human error.
Color Variation
Product colors, scrub colors, thread colors, logo colors, and apparel shades may appear different online because of screen settings, lighting, fabric texture, dye lots, and photography.
Product Details
Product descriptions, images, fabric information, brand details, size charts, style names, and availability may be updated, corrected, or changed when needed.
Website Errors
We reserve the right to correct website errors, checkout errors, pricing errors, typographical errors, inventory errors, image errors, or promotional errors.
Fraud, Chargebacks & Misuse
Order Security & Dispute Review
We reserve the right to review, hold, refuse, cancel, or request verification for orders that appear fraudulent, unauthorized, suspicious, abusive, or inconsistent with normal purchasing patterns.
Fraud Prevention
We may review billing details, shipping details, order size, payment status, contact information, account activity, and other information to help prevent fraud or unauthorized purchases.
ID or Verification Requests
Some orders may require additional verification before processing, shipping, pickup, courier delivery, customization, or release.
Payment Disputes
Customers should contact us first if there is a problem with an order. We retain order records, communication, tracking, proof approvals, customization details, and fulfillment records for dispute review.
Website Abuse
Misuse of the website, fraudulent activity, abusive communication, unauthorized access attempts, or policy abuse may result in order cancellation or account restrictions.
Website Operation
Technology, Third-Party Services & Website Availability
Our website may rely on Shopify, payment processors, apps, shipping tools, tax tools, checkout services, email systems, analytics tools, and other third-party services. Temporary disruptions or technical issues may happen.
Checkout Systems
Website errors, checkout issues, payment processor interruptions, app issues, or third-party service problems may affect orders, discounts, availability, or fulfillment.
Cart Availability
Placing an item in a cart does not reserve inventory. Items are not secured until checkout is completed and the order is reviewed for availability.
Service Interruptions
Website downtime, maintenance, technical problems, internet issues, or third-party outages may temporarily affect access to the website or customer account features.
Changes
Updates to These Terms
We may update these Terms of Service or related store policies when needed. Updates may reflect changes in business operations, website features, fulfillment options, legal requirements, payment methods, shipping options, customization services, or store procedures.
The version posted on the website is the current version. Continued use of the website after updates means the customer accepts the updated terms.
Questions
Contact Us Before Ordering
If you are unsure about sizing, customization, returns, store credit, shipping, pickup, courier delivery, group orders, or artwork requirements, contact us before placing the order.
Contact Us →FAQ
Terms of Service FAQ
Does an order confirmation mean my order is guaranteed?
No. An order confirmation means the order was received. Orders may still be reviewed for payment, availability, fraud prevention, customization details, shipping information, or fulfillment needs.
Can The Scrub Shoppe cancel an order?
Yes. We may refuse, hold, cancel, or modify an order because of payment issues, stock problems, pricing errors, fraud concerns, website errors, policy violations, or inability to complete the order.
Are prices and promotions guaranteed?
Prices and promotions may change. If there is a clear pricing, typographical, promotional, or checkout error, we may correct the error, cancel the order, contact the customer, or offer another appropriate solution.
Does placing an item in my cart reserve it?
No. Items in a cart are not reserved. Inventory is not secured until checkout is completed and the order is reviewed for availability.
Can custom or embroidered items be returned?
Custom, embroidered, personalized, altered, logoed, or decorated items are generally not eligible for standard exchange, return, or store credit unless there is a verified production error.
Who is responsible for submitted logos or artwork?
The customer is responsible for making sure they have the right or permission to use any logo, artwork, trademark, school mark, facility logo, or business logo submitted for customization.
Can product colors look different online?
Yes. Product colors, scrub colors, thread colors, and apparel shades can appear different because of screen settings, lighting, photography, fabric texture, dye lots, and production variation.
What should I do if I have an issue with an order?
Contact us as soon as possible with your order number, item details, photos when helpful, and a clear explanation of the issue so our team can review it.
Need Help?
Questions about these terms?
Contact our team before ordering if you need clarification about a product, policy, customization option, shipping method, pickup option, courier delivery, or return limitation.