Contact Information
This may include customer name, email address, phone number, billing address, shipping address, pickup location, business name, organization name, and order contact details.
Website Policy
Privacy Policy
This Privacy Policy explains how The Scrub Shoppe and MadCity Scrubs collect, use, protect, and share customer information when customers visit our website, place orders, create accounts, request embroidery or customization, sign up for communications, use store pickup, or contact our team.
Quick policy summary:
We collect customer information to process orders, provide customer service, fulfill shipping and pickup,
support embroidery and custom apparel orders, communicate about purchases, improve the website, help prevent
fraud, and send marketing only when permitted. We do not sell customer personal information as a list of names,
emails, or phone numbers.
Information We Collect
Customer Information We May Collect
We collect information customers provide directly, information related to orders and transactions, and limited technical information that helps the website operate properly.
Order Information
This may include products ordered, sizes, colors, quantities, order notes, fulfillment method, shipping details, pickup details, store credit details, gift card use, and return or exchange history.
Website Information
This may include device information, browser type, IP address, pages viewed, referring pages, general location information, cookie data, cart activity, and website usage information.
Special Order Details
Embroidery, Uniform Programs & Courier Delivery Information
Certain services require additional details so we can complete the order correctly. Customers should only submit information needed for the order.
Embroidery & Customization
For custom apparel, we may collect names, credentials, job titles, department names, logo files, thread color choices, placement instructions, approval notes, and proofing communication.
Logo & Artwork Files
Customers may submit business logos, school logos, facility logos, department artwork, or other files needed to prepare embroidery, printing, or custom apparel.
Group Orders & Uniform Programs
For group orders, private uniform stores, school programs, or employer programs, we may collect employee name, department, approved uniform selection, size, location, order window, and program-related details.
Owensboro Health Courier Delivery
For eligible Owensboro Health teammate courier delivery, we may collect workplace location, facility, department, unit, work area, phone number, email, or other delivery details needed to route the order.
Important:
Please do not submit patient information, medical records, protected health information, Social Security numbers,
or other unnecessary sensitive information through website forms, checkout notes, emails, or order messages.
How We Use Information
Why We Use Customer Information
Customer information is used to operate our retail website, fulfill orders, provide service, and improve the shopping experience.
Order Fulfillment
We use information to process orders, prepare pickup orders, ship packages, route courier delivery, complete returns or exchanges, issue store credit, and provide order updates.
Customer Service
We use information to answer questions, resolve order problems, review defective or incorrect items, handle policy questions, confirm pickup details, and communicate about custom apparel.
Customization
We use customization details to embroider names, credentials, departments, logos, and other approved personalization onto scrubs, lab coats, jackets, polos, business apparel, and healthcare uniforms.
Fraud Prevention
We may use order, payment, shipping, billing, account, and website information to help detect fraud, verify suspicious orders, prevent unauthorized purchases, and protect customers and our business.
Website Improvement
We may use website activity, analytics, customer behavior, product interest, and technical data to improve product pages, navigation, checkout, customer support, and website performance.
Marketing Communications
When permitted, we may use customer contact information to send emails, texts, promotions, store updates, product launches, event announcements, or other marketing communications.
Service Providers
Who May Help Process Customer Information
We use trusted platforms and service providers to operate the website, process payments, fulfill orders, communicate with customers, and improve the shopping experience.
Shopify
Our website and online checkout are powered by Shopify. Shopify helps process orders, payments, customer accounts, checkout, store policies, analytics, and other ecommerce functions.
Payment Processors
Payment information is processed through Shopify and payment providers. We do not store full credit card numbers on our website.
Shipping & Fulfillment Providers
We may share shipping and order details with carriers such as USPS, fulfillment tools, pickup systems, courier routing, and other services needed to complete delivery.
Apps & Website Tools
We may use apps and tools for email, SMS, analytics, reviews, product options, embroidery options, fraud prevention, customer support, marketing, and website functionality.
Business Operations
Customer information may be used by our staff, store locations, embroidery team, fulfillment team, customer service team, and business systems as needed to complete customer requests.
Legal or Safety Needs
We may disclose information if needed to comply with law, enforce store policies, respond to legal requests, prevent fraud, protect rights, protect safety, or address security concerns.
Cookies & Tracking
Cookies, Analytics & Advertising Tools
Our website may use cookies, pixels, analytics, and similar technologies to operate the store, remember carts, improve website performance, measure traffic, understand customer behavior, and support advertising or marketing.
Cookie Use
Cookies may help the website remember cart contents, support checkout, keep customer account features working, measure website activity, and improve the shopping experience.
- Essential store functionality
- Cart and checkout support
- Website analytics
- Marketing and advertising measurement
- Customer preference management
Privacy Choices
Depending on the customer's location and browser settings, customers may have options to manage cookies, opt out of certain data sharing, adjust browser privacy settings, or use available Shopify privacy tools.
- Manage browser cookie settings
- Use available cookie banner choices
- Unsubscribe from marketing emails or texts
- Contact us with privacy questions
Customer privacy settings:
Some privacy choices may depend on location, browser settings, Shopify customer privacy settings, cookie banner
settings, third-party apps, and applicable privacy law.
Marketing
Email, Text & Promotional Communication
We may send marketing messages when customers sign up, opt in, or otherwise allow us to contact them. Customers may unsubscribe from marketing communications.
Email Marketing
Customers may receive promotional emails if they subscribe, opt in during checkout, sign up for updates, or otherwise agree to receive marketing.
SMS/Text Marketing
If text marketing is offered, customers may receive messages only when permitted and may opt out using the instructions provided in the message.
Order Messages
Even if a customer unsubscribes from marketing, we may still send non-marketing order messages such as order confirmations, pickup notices, shipping updates, and customer service replies.
Customer Rights
Access, Updates, Deletion & Privacy Requests
Depending on where a customer lives and which privacy laws apply, customers may have rights related to their personal information.
Access
Customers may request information about the personal information we maintain, subject to verification, legal limitations, and business record requirements.
Correction
Customers may ask us to correct certain inaccurate contact, account, or order information when appropriate and reasonably possible.
Deletion
Customers may request deletion of certain personal information, subject to legal, tax, fraud prevention, transaction, security, and business record requirements.
Opt Out
Customers may unsubscribe from marketing communications and may have options to opt out of certain data sharing or tracking depending on location and applicable law.
Verification may be required:
Before completing certain privacy requests, we may need to verify the customer's identity so we do not share
or change information for the wrong person.
Security
How We Protect Information
We use Shopify and other service providers to help protect customer information and operate the website. No website, internet transmission, payment system, email system, or storage system can be guaranteed to be completely secure.
Customers should protect their account login, password, email access, device security, and payment methods.
Retention
How Long Information Is Kept
We may keep customer information as long as needed to process orders, maintain business records, handle customer service, support returns or exchanges, issue store credit, complete custom apparel work, prevent fraud, comply with legal requirements, and operate the business.
Additional Privacy Notes
Children, Third-Party Links & Policy Updates
Children's Privacy
Our website is intended for general retail customers and is not directed toward children. We do not knowingly collect personal information from children through the website.
Third-Party Links
Our website may link to third-party websites, services, apps, payment tools, maps, or platforms. Their privacy practices are controlled by their own policies.
Policy Updates
We may update this Privacy Policy when our website, services, apps, privacy settings, legal requirements, or business operations change. The posted version is the current version.
FAQ
Privacy Policy FAQ
What information do you collect when I place an order?
We may collect name, email, phone number, billing address, shipping address, order details, fulfillment method, payment confirmation details, pickup location, and customer service information.
Do you store my full credit card number?
No. Payments are processed through Shopify and payment providers. We do not store full credit card numbers on our website.
Do you use my information for embroidery orders?
Yes. For custom apparel, we use the information provided to prepare embroidery, names, credentials, logos, departments, thread colors, proofing, and production instructions.
Do you share information with shipping carriers?
Yes. Shipping and delivery details may be shared with carriers such as USPS and other fulfillment services so orders can be delivered.
Can I unsubscribe from marketing?
Yes. Customers can unsubscribe from marketing emails or texts using the unsubscribe or opt-out instructions included in the message.
Do you use cookies?
Yes. Cookies and similar technologies may be used for store functionality, cart and checkout support, analytics, website improvement, customer preferences, and marketing measurement.
Can I request deletion of my information?
Customers may contact us with privacy requests. Some information may need to be retained for order records, legal requirements, tax records, fraud prevention, transaction history, or business operations.
Who do I contact with privacy questions?
Customers can contact The Scrub Shoppe through the Contact page or by using the store contact information listed on the website.
Privacy Questions?
Contact us about privacy, data, or communication preferences.
For privacy questions, customer information requests, marketing preferences, or account concerns, contact our team and include enough information for us to locate and verify the correct customer record.