Website Usability
We want customers to be able to browse collections, read product information, view policies, use forms, and move through checkout with as little friction as possible.
Website Policy
Accessibility Statement
The Scrub Shoppe and MadCity Scrubs want every customer to be able to shop, browse, contact us, review policies, and access information about scrubs, uniforms, embroidery, gift cards, pickup, shipping, and store services as easily as possible.
Quick accessibility summary:
We are committed to improving the accessibility and usability of our website. If you have trouble
accessing any part of the site, using checkout, reading a page, viewing a product, submitting a form,
or finding information, please contact us so our team can help.
Our Commitment
Accessible Shopping for Healthcare Professionals & Teams
Our goal is to make the website useful and accessible for customers shopping for scrubs, lab coats, healthcare apparel, business casual apparel, embroidery, uniform programs, gift cards, accessories, and store services.
Customer Support
If a website feature is difficult to use, our team can help with product questions, store pickup, order details, embroidery questions, uniform programs, and policy information.
Ongoing Improvement
Accessibility is an ongoing process. We may update website pages, theme features, product content, forms, apps, images, and navigation as we identify opportunities to improve.
Accessibility Efforts
What We Work to Support
We work to make our website easier to use across devices, screen sizes, browsers, assistive technology, and customer needs.
Readable Page Content
We aim to provide clear page headings, organized content, readable spacing, helpful policy summaries, and customer-friendly explanations for important store information.
Mobile-Friendly Layouts
We work to keep pages usable on phones, tablets, laptops, and desktops so customers can shop and find information from the device that works best for them.
Forms & Contact Options
We provide contact options for customers who need help with orders, product questions, embroidery, pickup, shipping, returns, gift cards, or website access issues.
Navigation & Links
We aim to keep menus, links, policy pages, product collections, and guide pages organized so customers can find important information quickly.
Images & Product Information
We work to provide useful product names, descriptions, collection information, policy details, and guide content to support customers who need more than images alone.
Consistent Support
If a customer cannot complete something online, we can help by email, phone, or in-store when possible.
How to Request Help
Contact Us if Something Is Difficult to Access
If you experience trouble using the website, please contact us and describe the issue. The more detail you provide, the faster we can review the problem and help you.
What to Include
When reporting an accessibility issue, include enough information for our team to understand what happened and where it happened on the website.
- The page or product you were trying to access
- The issue you experienced
- Your device type, if known
- Your browser, if known
- Any assistive technology being used, if relevant
- Your preferred way for us to respond
Contact Options
You can contact us by email, phone, through the website contact page, or by visiting one of our retail stores for assistance.
Email Support
help@thescrubshoppe.com
The Scrub Shoppe
5010 Wildcat Way, Owensboro, KY 42303
(270) 683-3333
MadCity Scrubs
200 E. Arch Street, Madisonville, KY 42431
(270) 821-0662
Available Assistance
Ways Our Team Can Help
If you cannot access a feature online, our team can often help complete the same task through another method.
Product Questions
We can help with scrub styles, sizes, colors, brands, collections, fabric, fit, lab coats, compression socks, and accessories.
Order Support
We can help review online orders, store pickup, USPS Priority Mail shipping, Owensboro Health courier delivery, and order status questions.
Embroidery Help
We can help with name embroidery, credentials, department embroidery, logo artwork, thread colors, placement, and customization questions.
Policy Questions
We can help explain returns, exchanges, store credit, shipping, pickup, gift cards, group orders, uniform programs, and other website policies.
Store Pickup
We can help customers understand pickup locations, pickup-ready notifications, order details, and in-store support options.
Group Uniforms
We can help employers, schools, healthcare teams, departments, and organizations with group apparel and uniform program questions.
Third-Party Tools
Shopify, Apps & External Services
Our website may use Shopify, payment processors, product option apps, map tools, review tools, marketing tools, analytics tools, forms, and other third-party services. These tools may have their own accessibility features, limitations, and update schedules.
Shopify Platform
Our website and checkout are powered by Shopify. Some checkout, account, payment, privacy, and ecommerce functions are controlled by Shopify platform features.
Theme & App Features
Some website features may be provided by the Shopify theme or third-party apps. We may update, adjust, replace, or remove tools when needed to improve usability.
External Links
The website may link to maps, payment options, brand pages, shipping carriers, social media, or other external services. Those websites are controlled by their own accessibility practices.
Temporary Issues
Technology issues, app updates, browser differences, third-party outages, or theme changes may temporarily affect how parts of the website work.
Need another option?
If a website tool, app, form, map, checkout option, or page is not working for you, contact us and we will
work to provide information or assistance through another reasonable method.
Physical Stores
In-Store Accessibility & Assistance
Customers can also contact or visit our retail stores for help with shopping, product questions, sizing, pickup, gift cards, embroidery, and customer service.
Owensboro, Kentucky
The Scrub Shoppe
Our Owensboro store can help customers with scrubs, medical accessories, embroidery, custom apparel, website order questions, store pickup, gift cards, and uniform program support.
Madisonville, Kentucky
MadCity Scrubs
Our Madisonville store can help customers with scrubs, medical accessories, gifts, online order questions, store pickup, gift cards, and uniform support.
Ongoing Review
Accessibility Is an Ongoing Process
As we update our Shopify theme, product pages, guide pages, policy pages, forms, images, apps, and checkout features, we may also make accessibility improvements. Customer feedback helps us find and fix issues.
Website Updates
We may update page layouts, headings, links, images, forms, color contrast, buttons, navigation, mobile styling, and content organization as part of ongoing website improvement.
Feedback Review
When accessibility feedback is received, we will review the issue and work toward a reasonable solution, which may include fixing the issue, offering another way to access the information, or helping directly.
FAQ
Accessibility FAQ
What should I do if I cannot use part of the website?
Contact us at help@thescrubshoppe.com or call one of our stores. Tell us what page or feature is causing trouble and what you were trying to do.
Can your team help me place or review an order?
Yes. Our team can help with product questions, sizing, embroidery, pickup, shipping, courier delivery, gift cards, store credit, and general order questions.
What information should I include when reporting an issue?
Include the page or product you were trying to access, what went wrong, your device or browser if known, and your preferred contact method.
Can I get help by phone?
Yes. Call The Scrub Shoppe in Owensboro at (270) 683-3333 or MadCity Scrubs in Madisonville at (270) 821-0662.
Can I get help in-store?
Yes. Customers can visit either retail location for help with scrubs, product questions, sizing, pickup, gift cards, embroidery, and customer service.
Are third-party tools controlled by The Scrub Shoppe?
Some website features are provided by Shopify, apps, payment processors, maps, carriers, or other third-party services. We may not control every part of those tools, but we can help customers find another way to access information when possible.
Do you make updates when accessibility issues are found?
Accessibility is an ongoing process. When we identify or receive feedback about an issue, we review it and work toward a reasonable improvement or alternative support option.
Who do I contact for accessibility feedback?
Email help@thescrubshoppe.com or use the Contact page. Include enough detail for our team to understand and review the issue.
Accessibility Help
Tell us what is not working.
If you have trouble accessing this website or need help with a product, order, pickup, shipping, embroidery, gift card, or policy page, contact our team and we will work to help.